Are Telefonica Brands
Supported by analytics.
360 customer information access.
More effective marketing campaigns.
Each agent able to operate across multiple channels.
Employee’s virtual collaboration helps enterprises to enhance work quality, accelerate business processes, drive faster adaption to environmental changes, and increase overall productivity. Trends such as globalization, economic and market uncertainty, and digital transformation or business continuity are shaping the need for greater enterprise collaboration. The revolution has already begun.
Lower resolution times, connecting customers with the most appropriate agent to solve their enquiry. Placing you in control with real time reports, and guaranteed levels of availability and security.
Contact Center solutions are delivered from the cloud (hosted or as a service model), and provide high levels of flexibility and scalability whilst facilitating remote access for agents.
If you would like to find out more about this product /service, or have another question you would like to ask, please feel free to get in touch.