- Telefonica has signed a strategic deal with Avianca to provide telecom services worldwide, including their corporate and customer service offices.
El Salvador, Bogotá, Miami, April 2015. As part of the strategic consolidation of its global network, Avianca has selected Telefonica as its main telecommunications provider, including its global network services, customer support centre services, internet and digital security.
Under this new agreement, Telefonica will handle the transition and transformation of Avianca's network and telecommunication services over the next three years. The delivery of a new global communications network will provide the basis for all telecommunications services between Avianca's corporate offices and airports throughout the world. This will enable them to improve the airline's tools to raise the efficiency of their customer service and their own staff.
Telefonica believes it is key to maintain the critical process of customer service in the commercial air transport industry, incorporating innovative management processes and quality assurance with the high-technology services it will provide to Avianca, which will help it to achieve significant cost efficiencies.
"We are delighted to have achieved this important agreement with Avianca and we are proud to carry on the transformation of its network infrastructure to maximise their business performance around the world. Our experience, coupled with our global and local capabilities, will allow us to keep Avianca connected with what matters most to their business, while at the same time simplifying the complexity of its regional operations," said Jose Luis Gamo, CEO of the Multinational Business Unit.
The signing of the contract with Global Solutions, will allow us to simplify management and extend the capability of our data, voice and video network, in addition to improving our service levels and availability on digital platforms, ensuring a more efficient use of our technological resources," said César Meléndez, Head of Avianca IT Operations.
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