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Telefonica Brands

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Digitalizing the education sector through Office 365 licenses

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The University of Concepcion, founded in 1919, is one of the most prestigious universities in Chile and has more than 4,600 professors and nearly 30,000 students. The institution is made up of 3 campuses where more than 182 programs are taught.

Teachers 4,600
Students 30,000
Reduction in end-user problems 12%

Next level education

Challenge

  • Improve the educational basic solution purchased directly with Microsoft.
  • Increase productivity by upskilling staff for the correct adoption of the tool.
  • Improve partnership model.
  • Achieve a more flexible purchasing model.

Solution

  • Windows Server, Visio and Project licences.
  • Microsoft 365 A3 for faculty for 2,500 Academics and Staff.
  • Office 365 Proplus for 40,000 students & 2,500 Computers and Laboratories.
  • On-site and online training for platform administrators and end users.
  • Training level 100, 200 and 300, Microsoft Teams and Best Practices.

Results

  • 12% reduction in end-user problems.
  • Increased usage due to integration developments between the different online tools.
  • Local support in local language 24x7.
  • Single billing of all products and added services (inc. Professional Services).

The key and decisive factor in relying on Telefónica was to provide local support and to meet the expectations of support and training for the correct adoption of the required cloud solution.

Providing local support to the client provides security in the implementation of services

Universities, institutes and public and private educational centres are increasingly looking for a more digital model to engage with their students and teachers. With the objective to increase productivity and achieve more efficient processes, and for this reason, they were seeking a digital solution partner to provide step-by-step support in their digital adoption journey to reach their personalised solution, in order to take full advantage of the services purchased.

Cloud solutions are critical to the education sector and they were seeking a technology partner to advise them on the specific technical and customized capabilities to meet their needs.

Importantly retaining close and continuous contact with the customer throughout meant that any problems were detected quickly and resolved, avoiding risks and potential deficiencies.

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