A global leader enhances centralisation and improves collaboration
Are Telefonica Brands
Operations in more than 130 countries, has a workforce of approximately 152,000 employees and owns one of the world's largest shipping fleets.
Delivering service to approximately 4000 employees around the world, supported by our central service solutions of Central Cost Manager, Ordering, Trouble Ticketing and SLA reporting. The three year contract includes service delivery in 19 countries across Asia Pacific, Europe, North and South America.
One of the most important reasons for our selection was our capacity and scale for global implementation, as well as the strategic ability to deliver centralised services and contract management across the countries of most importance to their business. This contract is a robust and good example of the ability to work seamlessly with partners and also demonstrates a high degree of complicity and mutual commitment. The new solution has enabled the organisation to achieve cost savings and a reduction in transactional costs, as well as an improvement in collaboration and efficiency across their business, as everyone is now working from the same platform.
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