Keeping the lights on, everywhere
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Scottish Power is one of the five largest energy companies in the world. The company serves 5 million homes and businesses in the UK and western United States, employing 33,000 people.
"We've seen real benefits in the response times to system faults, which translates into improved customer service and satisfaction. That means potentially millions of pounds of savings for our business." Bill Maternaghan, Network Installation Engineer, Scottish Power
With a network that's long enough to stretch three times around the world, keeping everything running isn't easy; especially as some of its 650,000 individual sites are in the most remote areas of the UK. Many of Scottish Power's customers and power sites are in rural and sometimes isolated locations. It's imperative that engineers are able to get onsite as quickly as possible if ever there's a fault.
We delivered a flexible and cost-effective mobile solution to help 1,200 Scottish Power engineers meet its ambitious customer service targets.
Now as Scottish Power receive notification of an issue with its network, they poll their engineers to determine who is the nearest to the fault. Once the engineer accepts the job, the co-ordinates of the fault are automatically downloaded onto the device itself and the route is planned for them.
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