Telefonica Brands

Are Telefonica Brands

Making the right call count

A Peruvian company in the trading sector specialising in the distribution of flowers and gifts locally.

Improved customer engagement


  • Capacity challenges associated with business growth and seasonal demand across internal call centers. No available scalable solution and a need to make an investment in new infrastructure and technical consultancy, outside their core business.


  • An outsourced call center with equipment hosting. Delivering technical support and flexibility to increase or decrease demand generation depending on the projected scope.


  • Allocation of all infrastructure investments to its core business
  • Ability to increase or decrease call centre positions at will
  • Outsourced best in class technical support

Cloud based call centre service

The Contact Center service delivers a Multichannel Contact Center Platform in a personalised Public Cloud model which is integrated within the customers information systems.

Virtual Remote Access Service: Secure, trusted connectivity for remote workers

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