Helping to improve Mercedes-Benz dealership's productivity and customer service
Are Telefonica Brands
A unique management system based on vehicle tracking and licence plate recognition to increase productivity and improve customer satisfaction.
"We are the first car dealership in the world to have implemented this type of management solution. Telefónica has been instrumental in the success of such a complex project." Vicente Mesado, IT Director at Mercedes-Benz Comercial Valencia.
The system tracks the vehicle and shows its precise location, whether in the car park or in any associated garage across the facility (body shop, electrical, mechanical or industrial). This allows the assignment and management of all operations in order to optimise the minimum and maximum workload per area. The Service Director receives an email when the capacity levels exceed defined thresholds. This enables the Service Director to reassign priorities in order to ensure transit flow and to avoid bottlenecks. The computer shows the workflow for each vehicle, including check-in and check-out times, as well as all the operations performed on it and anything pending.
When the customer returns to pick up their vehicle, the systems locate it and it is delivered in minutes. Security is a priority: therefore the vehicle tracking and billing systems are connected to make sure that no vehicle leaves before the invoice has been paid and the tag returned. The system has the intelligence built in to allow exceptions, such as company vehicles, test drives, and new vehicles being delivered.
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