Helping to improve Mercedes-Benz dealership's productivity and customer service
Are Telefonica Brands
Are Telefonica Brands
Helping to improve Mercedes-Benz dealership's productivity and customer service
A unique management system based on vehicle tracking and licence plate recognition to increase productivity and improve customer satisfaction.
"We are the first car dealership in the world to have implemented this type of management solution. Telefónica has been instrumental in the success of such a complex project." Vicente Mesado, IT Director at Mercedes-Benz Comercial Valencia.
The system tracks the vehicle and shows its precise location, whether in the car park or in any associated garage across the facility (body shop, electrical, mechanical or industrial). This allows the assignment and management of all operations in order to optimise the minimum and maximum workload per area. The Service Director receives an email when the capacity levels exceed defined thresholds. This enables the Service Director to reassign priorities in order to ensure transit flow and to avoid bottlenecks. The computer shows the workflow for each vehicle, including check-in and check-out times, as well as all the operations performed on it and anything pending.
Excellence in connectivity is a must for us in Telefónica and even more for the future of IoT. New specific IoT networks are key for next 5G technologies
OptimiseEnergy savings, efficient processes, customer experience… Management deals with many complex options that set the top organisation talents aside their main purposes
LocateA connected car takes care both of itself and everyone in the inside, anticipating mechanical failures, avoiding distractions and worries to the driver