Helping to improve Mercedes-Benz dealership's productivity and customer service
Are Telefonica Brands
Are Telefonica Brands
Helping to improve Mercedes-Benz dealership's productivity and customer service
A unique management system based on vehicle tracking and licence plate recognition to increase productivity and improve customer satisfaction.
"We are the first car dealership in the world to have implemented this type of management solution. Telefónica has been instrumental in the success of such a complex project." Vicente Mesado, IT Director at Mercedes-Benz Comercial Valencia.
The system tracks the vehicle and shows its precise location, whether in the car park or in any associated garage across the facility (body shop, electrical, mechanical or industrial). This allows the assignment and management of all operations in order to optimise the minimum and maximum workload per area. The Service Director receives an email when the capacity levels exceed defined thresholds. This enables the Service Director to reassign priorities in order to ensure transit flow and to avoid bottlenecks. The computer shows the workflow for each vehicle, including check-in and check-out times, as well as all the operations performed on it and anything pending.
Intelligent connectivity for efficient IoT connections, allowing the automation of the communication process between machines anytime, anywhere, thus achieving a significant improvement in productivity
Smart MobilitySolutions that make the transportation of goods and people more efficient, safe, sustainable and cost effective. Collectively known as the Internet of Moving Things
Smart CitiesThis is the century of cities. They are becoming the centre of economic and social influence. The digital revolution is triggering the creation of a hyperconnected and collaborative society, transforming life and enabling an environmental balance