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Telefonica Brands

Are Telefonica Brands

Control, resilience and customer satisfaction guaranteed

A leading global IT and Software company that develops, manufactures, licenses, supports and sells computer software, consumer electronics, consumer electronics, personal computers and services.

Countries across Americas today 14
Countries across EMEA tomorrow 21

Service already includes hundreds of inbound voice numbers distributed across the Americas and will soon extend to EMEA. Delivering centralised management of communications and IT services with an innovative and globally available voice and data solution deployed and consolidated across the Latin American region. 

Improved customer satisfaction to stand out against the competition

Challenge

      • Improve customer satisfaction
      • Centralise management of communication and IT services
      • Regional consolidation and standardisation
      • Improve call management efficiency

Solution

  • Innovative solution: voice and data VPN
  • Master Services Agreement
  • Network management and monitoring
  • Project Management Office

Results

  • Improved customer satisfaction
  • Competitive differentiation
  • One regional delivery model for global deployment
  • Efficient call and resource management

A solid platform for success

Successful implementation of a full end-to-end VPN managed service across a voice and data delivered from our Miami network operations centre. All achieved within one master service agreement, with full project management and proactive network management and monitoring. Combined with Centralised Service Management: trouble ticketing, change management, billing, call reporting and number inventory.

Global Cloud Trends 2017

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