Digital transformation for a global financial institution
Are Telefonica Brands
A world leading financial institution employing more than 200,000 people and serving more than 100 million customers globally.
With almost 200,000 employees, more than 14,000 branches and over 100 million customers around the globe, being connected by a dependable and robust network is a fundamental and differential asset for their entire business.
The financial sector continues to face challenges in this digital age with customers engaging in different ways, through apps, conferencing services and digital platforms and less footfall in branch. Finding new, secure ways to engage with customers is paramount whilst internally facilitating enhanced collaboration in this digital context is critical for banking employees and the company’s future success.
In light of this, the customer was looking for cost reduction whilst improving flexibility to support the digital evolution of both the end-user base and their own office-branch network. The new service model was also to provide predictability of future costs for the business.
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