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Digital transformation for a global financial institution

A world leading financial institution employing more than 200,000 people and serving more than 100 million customers globally.

Employees 200,000
Worldwide customers 100 Million
Branches 14,000

With almost 200,000 employees, more than 14,000 branches and over 100 million customers around the globe, being connected by a dependable and robust network is a fundamental and differential asset for their entire business.

Getting closer to customers through digital channels

Challenge

  • Use new digital platforms to create closer customer engagement
  • Refocus resources to accelerate the company digital transformation
  • Achieve cost saving by outsourcing fixed, mobile and data communications 
  • Simplify their provider eco-system

Solution

  • End-to-end global communication infrastructure and services inc. SDWAN & SIP Trunking.
  • WiFi, VPN MPLS for >11,000 accesses & >150 buildings
  • Mobile services for >55,000 employees
  • Anti DDoS and Physical Security services
  • Unified Communications for 115K users
  • >55 telepresence Rooms

Results

  • New digital channels to underpin new future customer relationships
  • A pathway to becoming a truly digital business
  • Cost savings and improved service levels through consolidation and economies of scale.
  • Faster time to market and scalable infrastructure enabling bandwidth on demand.

Finding new ways to securely connect with customers

The financial sector continues to face challenges in this digital age with customers engaging in different ways, through apps, conferencing services and digital platforms and less footfall in branch. Finding new, secure ways to engage with customers is paramount whilst internally facilitating enhanced collaboration in this digital context is critical for banking employees and the company’s future success.

Digital transformation for a financial institution

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